SAWMILL GULLY / THE PARTICULARS
Shipping & delivery
The practical details, before a bottle leaves the Gully.
1. Where we can deliver
Delivery will be available only to the destinations and addresses cleared for the seller’s licence and selected carrier. The live checkout must confirm availability before an order is accepted. Some locations may be restricted or require additional authority.
The intended launch is Australian delivery from the Hahndorf/Adelaide Hills area, with the exact dispatch address and national coverage still to be confirmed. International and same-day delivery are not proposed for the initial service. This preview accepts no orders and ships no alcohol.
2. Charges and timing
The finished checkout will show available delivery services, charges and the order total before payment. Any free-delivery threshold or special surcharge must be clearly stated with its conditions. There are no confirmed shipping prices or dispatch/transit promises in this draft.
Delivery estimates will be based on the actual service and destination and will identify relevant business-day or holiday limits. We will communicate material delays and work with you on an appropriate resolution. An estimate does not remove your rights where goods are not supplied within the agreed or legally reasonable time.
3. An adult must receive the delivery
The proposed service requires receipt by the adult purchaser or an eligible adult nominated by the purchaser, with signature and age/identity evidence as required by the destination, licence and carrier procedure. A gift recipient must also be an adult. We will provide the carrier with appropriate instructions.
No unattended delivery or authority-to-leave service is proposed. A parcel will not be left with a minor or handed over where lawful recipient checks cannot be completed. Delivery to an intoxicated person will be refused where required and under the proposed responsible-delivery policy. The final carrier process must support these commitments.
4. Address and delivery instructions
Please provide an accurate delivery address and a way to contact the purchaser about fulfilment. Any nominated recipient must be permitted to receive the delivery. Collection points, parcel lockers, PO boxes and alternative locations will be offered only if the approved service can complete the required checks.
A customer-requested redirection cannot bypass destination or age restrictions. If an order cannot lawfully be delivered to the requested address, the business will explain the available alternatives or refund position rather than treating a prohibited destination as a completed delivery.
5. Missed, refused or returned deliveries
If no eligible adult is available, the carrier may retain the parcel for an approved collection or redelivery process, or return it to the sender. Details and collection deadlines must be supplied for the actual carrier before launch.
If an extra trip or return arises from incorrect customer details or an agreed customer change, we may ask for a disclosed, reasonable additional cost where lawful. We will not automatically forfeit the whole order value. Problems caused by the business or carrier, and claims under consumer law, are assessed separately.
6. Lost, damaged or incomplete parcels
Please notify the business if a parcel appears lost or arrives damaged, leaking or incomplete. We will investigate with the carrier as the seller and explain the remedy. The customer is not required to resolve a carrier claim on the business’s behalf.
The refunds and returns policy covers damaged, incorrect and faulty goods, reasonable return costs and consumer remedies. Do not post broken or leaking alcohol without safe instructions.
John’s review points & research sources
- Supply dispatch location, approved carrier/service, deliverable postcodes, costs, dispatch times and transit estimates.
- Confirm adult signature/ID/nomination and refused-delivery procedures against the actual licence and every enabled destination.
- Approve no same-day service, no unattended delivery and handling of reasonable redelivery costs; do not enable national shipping by default.
Primary and official industry sources checked for the draft:
These sources support the draft; they are not approval of this business, its licence or this website.